Here is where you will learn more about our current news, special announcements.
Winter 2017 Member Milestones
Lew Riggs, Retired, 26 years
Tammy Truax, The Wigwam
, 7 years
Bonnie Mattick, Unforgettable Outcomes, Intl
., 6 years
Jeremy Arp, MSW, ACSW, National Association of Social Workers - Arizona Chapter
, 6 years
Dr. Stacey Meier, Arizona Optometric Association
, 6 years
Sue Reiner, Global Ties Arizona
, 3 years
Evelyn Morales, Radisson Phoenix North
, 3 years
Susan Shields, Little America, Flagstaff
, 1 year
February Luncheon Summary
Our February Luncheon was hosted by BOSS Pizza
in Scottsdale. For those that went, I'm sure you were impressed by their immense layout, full menu, and potential for meetings big and small. Another attractive feature of BOSS Pizza's downtown Scottsdale location is accessible and available parking! Follow BOSS Pizza
This month's speaker was James A. Fassold, AV-rated partner at Tiffany & Bosco, P.A. in Phoenix, Arizona. "Beyond Good and Email: The Art and Science of Productivity" provided attendees strategies to organize our inboxes--and our lives. Hands-on activities included getting all of your ideas, tasks, and thoughts on paper and systematically figuring out what projects you could break down into manageable actions. From there, learners could organize these actions into location-specific tasks to complete, thus maximizing efficiency and creating more time for your most important asset -- your leisure time!
Many thanks to those that attended. Attend our March Luncheon and learn about timely changes to minimum wage requirements: "Proposition 206: Wolf in Sheep’s Clothing" presented by Denise M. Blommel, Attorney hosted at the Arizona Small Business Association.
Using Mirror Surveys to Increase Board Awareness and Staff Effectiveness
by Larry J. Seibert, Ph.D.
How often have you heard a Board member decry member surveys? “We don’t need to waste our time and money on another member survey, we know what our members want. We hear from them all the time.” Sometimes the most vocal members represent the majority of members, but often times they do not.
Mirror surveys can be administered to Board members to show them where they are in synch with the membership and where they are not.
Mirror surveys can also be administered to the staff to show them how well they understand the quality and value of the services they provide to members. It is well documented in the service quality literature that service providers who understand their customers/members are much more effective in delivering high quality service.
Read more here.